How your company should evaluate the supplier you
As we mentioned in one of our previous articles, the goal of every company is to grow. What happens is that along with the financial growth of the customer base and the team, also increase the complexities and new challenges.
In this sense, you can no longer be regarded as a “cost center” and, Yes, part of the company’s strategy, a real business partner. To this end, it is necessary to count with a team of qualified professionals who have the know-how to act on that layer more strategic. In addition to the technical aspects, it is necessary to evaluate also the posture of the supplier on the market, always aiming to close a partnership focused on results.
For these reasons, we will discuss some requirements that must be taken into account in time to evaluate a supplier to you.
First and important step: you must evaluate the vendor in 360°, i.e. from the audience to the final solution. An excellent service and customer relationships are key factors for strengthening relations with a future partner. You need to pay attention if the service, in the case of any malfunctions, was agile enough, if the service team was helpful, because soon in step of relationship there are bottlenecks, the chances of worsening in the process are high.
Certifications can demonstrate expertise and the know-how of the supplier about the solutions and technologies that it offers. Therefore, it is necessary to evaluate what certifications he has and if they reflect the quality you demand and even if they are reliable.
In the same way that it is necessary to examine whether the company has certificates, you also need to figure out if the team keeps up to date and able to exercise the necessary support concerning best practices in the market, if you are attentive to the trends and innovations that arise and can apply them appropriately. A good supplier you should worry about your team’s training, keeping it always in the same step “that the market.
It is essential to know how does the service provider organization you and how your operations are performed. In many cases the service is excellent, the team is technically qualified, but the methods are flawed, something that generates bottlenecks in service and ends up affecting directly the results of your company.
How many active cases your service provider you have? Successful examples attest to the ability of the supplier and add credibility to the service offered because through it you can certify that other companies already hired and they were satisfied.
How to deal with the phenomenon Shadow IT in companies
First of all, let’s define correctly what is the Shadow IT:
Shadow IT is the use of tools, solutions and systems directly installed by your users, without the knowledge of it Department. Let’s exemplify: Imagine that the Legal Department of a corporation decided to use software to control processes and ends up hiring a cloud system, without notifying you of the company.
But where business data are allocated? As the backup of this information? What kind of firewall protecting this system? These questions are never answered leading to the risk of loss or leakage of sensitive information of the company. To help you understand and if you protect these risks, we have prepared some tips on how to deal with the Shadow IT in enterprises:
Some applications need to have access control, to determine who can access what and prevent eventually, users can install applications beyond the routine. Also, it is important that the company make it clear to its employees what is your it policy through the services and applications not allowed. Another important fact is that it is essential to analyze each situation without rainfall. In some cases, the blocking may not be the most appropriate approach and Yes identify the need that brought the user to install such application, to explain and make sure he understands what the risks of an installation of the applications YOU can cause.
With BYOD growth, many employees access the applications and tools of work anywhere via their mobile devices. So, for they do not seek alternatives that run it company, the same give the support of solutions that meet the needs of users. You must analyze what are the most used platforms for developers, iOS or Android for example, and provide alternatives so that they can work on their platforms.
It is important to know that not all software or applications that are used on the side of the control of YOU fall as threats. Therefore, it is necessary to prioritize what actually represents risks to the organization. Make a record goal the identification is a comprehensive alternative, so you can treat them properly, preventing access to those services through the existing infrastructure.
Make the network monitoring
A big step to deal with the Shadow IT is continually monitoring your network as the connection of new devices, especially strangers, and always perform a comparison between scans, so it is possible to determine all the times that appear new applications and new features. This scan can and should be part of routine business as a form of security, as it enables you to gather information about the places where the new devices are on your network and obtain detailed information about each of them.
Establish BYOD policies
With the grip of companies the BYOD, some guidelines need to be followed, especially when it comes to security. A tip is to create and share a list of approved applications, accommodating the needs of the business units and users. This will make it possible to make their purchasing decisions with the conviction that this new service will not cause security risks, as well as compatibility issues.
Now that you’ve read some tips for dealing with the Shadow IT we want to know: what is your company taking measures to address this phenomenon?